At Red Fox Crafts, we believe your privacy deserves the same care and attention as the products we create. This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe.

By using our website, you agree to the practices described below.

What Information We Collect

When you place an order, contact us or browse our website, we may collect:

• Your name

• Email address

• Delivery and billing address

• Telephone number (if provided)

• Order details

• Personalisation information for custom products

• Messages sent through our contact form

• Technical information such as your browser, device type and IP address

• Cookie data used to improve your browsing experience

We only collect information that is necessary to provide our products and services.

How We Use Your Information

Your information helps us to:

• Process and dispatch your orders

• Create personalised products

• Keep you updated about your order

• Respond to questions and enquiries

• Improve our website and customer experience

• Meet our legal and accounting obligations

• Protect against fraud and misuse

We will never sell or rent your personal information to anyone.

Payment Security

All payments are handled securely by trusted third-party payment providers. We never see or store your full payment card details.

Sharing Your Information

We only share your information when it's necessary to run our business, such as with:

• Delivery companies

• Payment processors

• Website service providers

• Professional advisers (such as our accountant)

• Government authorities where required by law

These organisations only receive the information needed to carry out their services.

Cookies

Like most websites, we use cookies to help the site work properly and improve your experience.

Cookies may be used to:

• Remember your preferences

• Keep your shopping basket active

• Understand how visitors use our website

• Improve performance

You can disable cookies through your browser settings if you wish, although some parts of the website may not function correctly.

Keeping Your Information Safe

We take appropriate technical and organisational measures to protect your personal information from loss, misuse or unauthorised access.

While no system can guarantee absolute security, we continually work to keep your information protected.

How Long We Keep Your Information

We only keep your information for as long as necessary to:

• Complete your order

• Provide customer support

• Meet legal and tax obligations

• Resolve disputes if needed

Your Rights

Under UK data protection law, you have the right to:

• Request a copy of your personal information

• Ask us to correct inaccurate information

• Request that we delete your information where appropriate

• Object to certain types of processing

• Request that we restrict how your information is used

• Withdraw consent where applicable

If you'd like to exercise any of these rights, simply get in touch.

Third-Party Links

Our website may include links to websites such as Facebook or Instagram. Once you leave our website, we are not responsible for how those websites collect or use your information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our business. Any updates will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, we'd be happy to help.